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FAQ

Customer Services

Answers to your frequently asked questions on everything from cancelling an order to out of stock items.

I only received a few of the items I ordered. What do I do now?

Get in touch! Make sure you have your order number and/or reference to hand (to speed up the process) and a member of our customer service team will be more than happy to help.

How do I amend/complete an incomplete order?

As above, get in touch with your order number ready to hand. In some cases, we can amend your order for you before it has been dispatched. However, in other instances, we may have to create a new order and cancel the old one – we’ll advise you on what we can do, don’t panic!

 

What should I do if my item arrives with incorrect or missing parts?

Give us a ring! When you call, please have to hand:

  • Your order number and/or reference.
  • Pictures of the incorrect item(s).
  • Details of what you ordered and/or what precisely is missing.
Is It Important To Create An Account?

No, But this is made with your own convenience in mind. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:

  • - keeping track of your order's delivery status
  • - changing or canceling the order
  • - using your previous purchase history to become eligible for a Loyal Customer's discount
Technical Details

Although, Our customer services are well trained when it comes to technical details but for further info you can email to us @ info@elegantshowers.co.uk. Please note- The response can take up to 24 hours.

Is It Safe To Buy Online?

Yes, ElegantShowers takes online security very seriously, which is why we use only the most trusted payment providers. No cardholder information is ever passed unencrypted, so you can rest assured that important information can never be accessed.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Do you offer any kind of discounts?

For Further info, you can always join our livechat for our live discount/coupon codes.

 
Can You Provide Help In Regards To Ebay, Amazon Orders?

In regards to Ebay or Amazon orders, i am afraid we won't be able to provide any help due to lack of access to those plaforms, as its actually our distributors with same name as ours. So we would suggest kindly to get in touch with seller via ebay or amazon messages only.

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